COVID-19
Somewhere you can relax and feel safe
We are looking forward to reopening our doors on Monday 12th April following the third national lockdown and we can't wait to welcome you back into the salon again for a much needed catch up and pamper.
We want our salon to be somewhere you can relax and feel safe so things will be a bit different for the next few months.
It is our mission to comply with social distancing restrictions whilst accommodating all of our amazing clients. Because of this, we have decided to reduce the number of stylists in the salon each day and to open for longer hours. We will be taking less clients at any one time and will ensure your stylist will only be treating one client at a time. Therefore, we will now be open:
Monday: 9am – 6pm
Tuesday: 9am – 9pm
Wednesday: 9am – 6pm
Thursday: 9am – 9pm
Friday: 9am – 6pm
Saturday: 9am – 6pm
Sunday: Closed
We know some of you will be feeling so excited about coming in to see us while others will be feeling somewhat nervous and anxious. It is our goal that every single one of you can feel comfortable and safe in the salon, so please bear with us whilst we navigate some new measures.
Firstly, we are kindly asking that if: You have experienced any cold or flu-like symptoms in the last 14 days; or You have been in contact with anyone with cold or flu-like symptoms in the last 14 days. That you rearrange your appointment for no sooner than 14 days from your original appointment.
In addition, on the day of your appointment we are kindly asking that you to:
Be prompt to your appointment. Due to limited number of people in the salon at any one time, prompt arrival will aid comfort and safety of the team and fellow clients. Unfortunately, if you are late we may ask you to reschedule your appointment;
Arrive alone for your appointment;
Wait in your car or outside in fresh air if you are early for your appointment. (by all means please call us when you arrive, so we know we can be expecting you shortly);
Please only approach the reception desk one person at a time;
Sanitise your hands when you arrive at the salon (in addition, you will find sanitiser and tissues at all stylist sections);
Keep a space of 2 metres between you and anyone else in the salon;
Do not touch or shake hands with anyone else in the salon;
Wear a face covering. We will all be wearing face coverings and would appreciate you to do the same. If you do not have your own, we can provide you with one at an additional cost of £2;
Please pay by card if you can.
Our salon experiences may be a little different for a while - we will be:
Suspending our beverage and magazine services. You are very welcome to bring your own flask or water bottle and kindle or book to read;
Suspending the use of the cloak room for the time being. Please limit the amount of personal items you bring with you into the salon. Anything brought in will need to be kept with you at all times;
Spacing out appointments to reduce the number of people present and to allow extra time for cleaning/sanitisation;
Sanitising of personal spaces and hand washing will take place in between clients. As well as more frequent cleaning of high touch common area surfaces;
Sanitising all our equipment after every client. (Our team have been informed and trained on sanitisation best practices).
Finally, thank you for your patience. Many of you have been in touch regarding the salon re-opening and a waiting list has been opened. As you can imagine, with reduced capacity in the salon and longer appointments times we are expecting longer lead times. With this in mind, we recommend you book your next appointment as you leave the salon at which time we may ask for a non-refundable 25% deposit.
We are so excited to get you pampered very soon!
From all of us at Bifolco & Matty xx
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